Refund policy

Delivery and Returns Policy

We take pride in crafting each of our Lovely Woofers products with care and attention to detail. To ensure the best possible experience, please review our delivery and returns policy below.

Returns and Exchanges
Regrettably, we are unable to accommodate returns or exchanges, as each item is made to order. However, if you receive a faulty product, we are here to make things right. Please inspect your package within 48 hours of delivery to confirm you have received all your ordered items and that they are free from defects.

What to Do if Your Order is Defective
If you receive a defective item (excluding any damage to the external packaging), please capture the defect in a clear photo or video and reach out to us via email at lovelywoofer@gmail.com or through our Instagram @lovelywoofers within 48 hours of receiving your package. Include the following details in your message:

• Order number

• Description of the defect

• Attached photos or videos of the defect

What to Do if an Item is Missing from Your Order
In the unfortunate event that an item is missing from your order, please notify us within 48 hours of delivery. Be sure to include a clear photo of all received items, along with the packaging, and provide your name and order number in your email or direct message.

We deeply value your trust in our handcrafted creations and are dedicated to providing you with exceptional service. If you have any questions or concerns, please reach out to us – we’re committed to resolving them promptly, ensuring your experience is nothing short of remarkable.

Warm woofs,
The Lovely Woofers Team